Terms of service.

By reading these terms and conditions and thereafter paying me the non refundable booking fee, you agree to them all.




Making a booking
Joanne will require a non refundable booking fee from you, once you have agreed to her full quote and your date will be saved with her from when you book. Paying the booking fee is your agreement to her Terms and Conditions.
Your wedding date is confirmed only once Joanne has received your booking fee. This is to be paid by bank transfer. This will be confirmed with a booking confirmation, and your unique WedQuarters log in. Under no circumstances will the non refundable booking fee be refunded if the client cancels. The booking fee will then be redeemed against the final invoice for the wedding day.

All further payments after the booking fee are non-refundable.
After your bridal makeup trial, you will receive a confirmation email from Joanne of the services you require on the day, all of the information/number of make-ups etc, and the final payment balance. This is your opportunity to amend any miscommunication or make amendments to your booking.


Balance & Payments
The full balance of your booking is to be paid no less than 4 weeks before the wedding date. This is implied under all circumstances. The date your invoice is due will be detailed on your invoice which will be sent to you after your trial, please make a note of this.
Cheques are not accepted.
Bank transfers only, to my business bank account.

Joanne reserves the right to amend her pricing should your wedding fall on a bank holiday weekend and/or Christmas. This is an extra £100 charge but you will be aware of this before paying the non refundable booking fee.

Additional charges
Room move £25
This entails packing away my kit, moving to a new location and setting back up

Travel time £25 per hour
For journeys over 1.5 hours each way or bookings of 3 people or less.

Location move £50
Complete change in location, this is where you start getting ready at a different address and need to move to the venue to use their facilities to finish getting ready.
Additional mileage would be charged in your quote also.
I have put a rough guide of 45 minutes 

Bank holiday fee £100
For any bookings that fall on a bank holiday weekend and/or around Christmas.


Minimum Booking
Joanne has the right to insist on a minimum booking size.
Joanne’s minimum booking fee for peak months & dates in 2024 and 2025 is £220, which covers up to 4 makeups on the wedding day. 
The minimum booking fee is for the wedding day, and does not include your trial.
The minimum booking fee will be a higher amount if your booking is on a bank holiday and/or Christmas due to enhanced pricing.



Travel
The cost of Joanne's travel is covered by the client. Travel is charged at 45p from her postcode and the same for the return journey.
Travel costs per hour are £25, and are payable for bookings 3 people or less.
Parking costs are chargeable to the client. Joanne will always try to find the cheapest option, but her kit is heavy so it also needs to be the closest to your venue.
Joanne asks for the location she will be travelling to for the trial and for the wedding day, and will send this with her full quote to you.
Joanne can travel anywhere.



Accommodation
In certain circumstances Joanne will require accommodation the evening before your wedding, as an example if your ceremony is at 11am and you have a bridal party of 5, this means she will need 5 hours for makeup. If your venue is a 2 hour drive away, this means being on the road at 4am, and a get up time of 3am. This is a suitable request for accommodation to be paid the evening before. The accommodation will be booked and agreed after your trial, and payment for this will be needed immediately so Joanne can make the booking. Joanne will always try to stay at the cheapest option where possible and within reason (premier inn, holiday inn etc)
Any discounts applied to the booking will not apply to the accommodation cost.



Offers & Special Discounts
1.    A minimum booking of 4 people is required for the discount. If this number drops below 4 people, the full amount originally quoted will still be due.
2.    Travel is charged fully on top of the discounted price, it isn’t included in any discounts.
3.    Your bridal makeup trial is charged fully on top of the discounted price, it isn’t included in any discounts. Joanne can’t accept any bookings without a bridal makeup trial.
4.    The wedding date must be secured by the £50 non refundable booking fee by the end date of the promotion, which will be redeemed against your invoice for the wedding day.
5.    If Joanne requires an additional artist for your wedding date, in the instance of their being more than 6 people, discount will not be applied to their services - only Joanne’s. Additional artists do have a minimum booking size which can change depending on who is available.
6.    No discounts apply to bookings under the minimum booking size of 4 people (bride only service)
7.    Discounts/venue specific discounts cannot be used in conjunction with any other offers
8.    Gift promotions are non refundable or transferable
9.    Gift promotions are at the discretion of Joanne, usually in the form of vouchers





Extra Artists
For larger bookings Joanne may require extra help of another makeup artist. Joanne will do her best to find an additional MUA who will mirror the same pricing as Joanne, however this is not guaranteed and is not Joanne’s responsibility. Additional artists require a minimum of 4 people or the equivalent of their minimum booking fee. Joanne will discuss this with you upon booking.
If this artist is travelling separately, they will require extra travel expenses separate to Joanne's.
The make-up artists Joanne uses are as experienced as her and she has personally worked with them in the beauty industry previously.


Artist Illness
In the highly unlikely circumstance Joanne is ill on your wedding day she will make sure you have a replacement make-up artist.
This has never happened before and this would be a worse case scenario situation.
If Joanne's support make-up artist is taken ill she will be sure to find a replacement for your wedding day. Your wedding day payment made to Joanne will be refunded, not including your trial as this service would have been fulfilled.


Your Bridal Trial
Joanne will contact you to book your trial in, once booked you will receive an invoice with payment information on.
It is the clients responsibility to inform the artist of any allergies, medical conditions or sensitivities.
The trial is normally 4-6 months before the wedding date. This will take place at my home address in Rossendale, Lancashire. Joanne will travel to you for your trial, if the booking is a group trial of 3+.
Joanne can allow you to bring 1 guest with you to your trial, should you wish.
Please note, no children can attend any appointments at my home studio.

Lash application is included in the price for the make-up service. Joanne is always happy to provide different styles of lashes from individual to strip lashes, natural and glam styles to cater for all ages and looks.
If for the unlikely reason you aren't happy with the trial make-up or services, the cost of the trial will not be refunded as Joanne has provided a make-up service. From that moment your wedding date will become available to other brides. The non refundable booking fee will not be refunded.


Bad Weather
Bad weather is unfortunately out of Joanne’s hands and may affect her ability to travel to you. If it is your wedding day, Joanne will check the forecast throughout the winter and be prepared for any snow etc and keep you continuously updated. If Joanne needs to cancel your booking, you will be refunded all monies where a service hasn’t been carried out. Joanne has stayed at hotels the evening before weddings to make sure she is there for her brides and will do this in the future if needs be at her own cost.
If it is for your trial Joanne will request to rearrange for an alternative date that suits you both at your earliest convenience.


Social Media
Photographic/video images of the client, members of the booking or event may be used by the artist on social media unless the client has withdrawn their consent in writing.
Joanne has the right to contact all photographers and videographers to ask permission for use of their images/videos and tag name credits.
Kit Breakages
If any of Joanne’s kit is damaged by the client or their party, the full item cost will be due before any more services are carried out. This includes touching any of Joanne’s open products/palettes due to cross contamination. Breakages include any lighting and electrical items.


Wedding insurance
Joanne expects all couples who secure their date with her to have wedding insurance. Joanne will not be held liable if you do not have wedding insurance, and need to cancel your wedding once your payment has been made.