Terms and Conditions
By reading these terms and conditions and thereafter paying me the deposit, you agree to them all.
MAKING A BOOKING
I will never take a deposit for the wedding day from you until I know you are happy, after your trial. Your date will be saved with me until 7 days after your trial, Once you are and decide to book me, I would advise you pay a 30% deposit to secure your date.
Paying this deposit is your agreement to my Terms and Conditions.
All of the prices include VAT.
Your wedding date is confirmed only once I have received your booking deposit. This is to be paid by bank transfer.
All further payments after the deposit are non-refundable if the booking is cancelled or altered within 12 weeks running up to the wedding date.
Once the deposit is paid you will receive an invoice from Joanne of the services you require on the day, all of the information/number of make-ups etc, and the final payment balance. This is your opportunity to amend any miscommunication or make amendments to your booking.
If you decide to add more to your booking for example an extra bridesmaid, this is accepted under the terms and change in price & new invoice will be sent.
If you need to reduce the size of your booking once the deposit has been paid I reserves the right to not amend the price, even more so if it takes the booking under 6 people.
Any discount applied at booking only applies at this time and does not apply when adding on extra services at a later date.
BALANCE & PAYMENTS
The full balance of your booking MUST be paid 1 week before the wedding date. This is implied under all circumstances, even if your bridesmaids are paying for themselves.
If you wish to pay your quote off month by month, this can be agreed with Joanne to be paid on a set date each month. This will make the whole booking completely non-refundable.
Cheques are NOT accepted.
Cash and bank transfers are accepted.
If anyone in the bridal party decides they don't want their make-up doing after booking, in the 12 weeks before the day, the price quoted still stands.
If anyone cancels and this takes the booking to under 6 people, the surcharge of £40 will apply.
MINIMUM BOOKING SIZE
Joanne has the right to insist on a minimum booking size.
During the week booking sizes of 3 people minimum are accepted but a surcharge may apply depending on services/location.
As Saturdays are a peak day Joanne will only accept a booking size of 5 people or more.
The cost of Joanne's travel is covered by the bride. Travel is charged at 50p a mile after 10 miles from the artist’s postcode and the same for the return journey.
Parking costs are chargeable to the client.
Travel is calculated at the trial by your artist. Joanne asks for the location she will be travelling too on the booking and contact form where she will quote travel.
Joanne can travel anywhere. Although she has the right to charge a surcharge of £50 if travel time to your venue is over 2 hours each way. This is as well as the original travel quote.
The surcharge will be ignored if the bridal party is 8 people or more.
For larger bookings Joanne may require extra help of one of her make-up artists. This will be of no extra cost to you.
If this artist is travelling over 10 miles she will require extra travel expenses separate to Joanne's.
The make-up artists Joanne uses are as experienced as her and she has personally worked with them in the beauty industry.
In the highly unlikely circumstance Joanne is ill on your wedding day she will make sure you have a replacement make-up artist.
This has never happened before and this would be a worse case scenario situation.
If Joanne's support make-up artist is taken ill she will be sure to find a replacement for your wedding day.
YOUR BRIDAL TRIAL
It is the clients responsibility to inform the artist of any allergies, medical conditions or sensitivities.
The trial is normally 1-4 months before the wedding date. This will take place at your home address. Travel charges will still apply to the trial if your home address is more than 10 miles away. I recommend having your bridal party having a trial on this date too.
Lash application is included in the price for the make-up service, there is no reduction in price for any make-up service if lashes are declined. Joanne is always happy to provide different styles of lashes from individual to strip lashes, natural and glam styles to cater for all ages and looks.
If for whatever reason you aren't happy with the trial make-up or services Joanne will refund part of the deposit. The cost of the trial will not be refunded as Joanne has provided a make-up service. From that moment your wedding date will become available to other brides.
*PLEASE NOTE you only have 7 days after the trial to let Joanne know if you are unhappy with any part of the service she has provided, if these can't be rectified Joanne will arrange a refund.
If you book & have your trial less than 3 months before your wedding and decide not to go ahead, Joanne has the right to not refund any of the deposit paid as someone else potentially could have had your wedding date.
Photographic/video images of the client, members of the booking or event may be used by the artist on social media unless the client has withdrawn their consent in writing.
Joanne has the right to contact all photographers and videographers to ask permission for use of their images/videos and tag name credits.